Frequenty Asked Questions
Service Continuity
Will my order or repair be interrupted?
There will not be an interruption with services, including orders and repairs.
Will my existing account remain active?
Your associated accounts including sales, service, rental, and ecommerce will remain active and unchanged.
Customer Support
Will customer service contact details remain the same?
All LiteGear contact information including our location, emails, phone, and website URL will remain the same.
Will the merger affect the quality of customer service?
You will continue to receive the same world-class industry leading customer service you have come to expect from LiteGear.
Product Changes
Will there be changes to the products I use?
There will be no immediate changes to your products. The mission of LiteGear and the Chauvet Cinema Group is to continually improve by developing cutting-edge products and technology for you.
Will new features or products be introduced?
LiteGear, under Chauvet, will focus on releasing a wider variety of lighting products and features for image capture applications.
Will certain products be discontinued?
No changes will be made to the LiteGear product portfolio at this time.
Brand and Identity
Will the company name or branding change?
The LiteGear name and branding will remain the same. The Chauvet Cinema Group will include the LiteGear and KinoFlo brands, creating a powerhouse of innovation and service for the cinema lighting industry.
Will there be changes to the website, or other platforms I use?
The LiteGear website and social media addresses will remain the same.
Will my customer experience differ due to cultural shifts?
The LiteGear culture of innovation, community, integrity, passion, and quality will remain the same. You will continue to receive the same industry leading customer service you have come to expect from LiteGear.
Transition Timeline
When will the merger take effect?
The merger takes effect on January 23, 2025.
Locations and Availability
Will physical locations remain open?
LiteGear will remain at our current locations
LiteGear Burbank: 4406 Vanowen Street, Burbank, CA 91505.
Hours remain are Monday through Friday, 8:00 AM to 4:30 PM
LiteGear New York: Industry City, 68 35th Street, 5th Floor, Suite C549, Brooklyn, NY 11232.
By appointment only.
Will the LiteGear expand or reduce its service areas?
LiteGear and Chauvet Cinema Group will expand into new markets while providing the highest-quality lighting products to lighting professional worldwide.